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Welcome to The Urban Mantra (“we”, “our”, “us”). These Terms and Conditions govern your use of our website [www.theurbanmantra.in ] and all related services offered by us. By accessing or purchasing from our website, you agree to be bound by these Terms. 1. General Information The Urban Mantra is an Indian-based clothing brand specializing in premium T-shirts and urban wear. We operate as a sole proprietorship under GST No: [Insert GST Number]. By using our website, you confirm that: You are at least 18 years old. You agree to provide accurate and complete information when placing an order. 2. Products & Pricing All products displayed on our website are described as accurately as possible. Prices are listed in INR (₹) and are inclusive/exclusive of applicable GST as per product category. We reserve the right to modify prices or discontinue products at any time without notice. 3. Orders & Payments Orders are confirmed only after successful payment through our secured payment gateway. We use PayU (and other trusted partners) to process all transactions securely. In case of any payment failure, the amount (if debited) will be automatically refunded by the payment provider within 5–7 business days. 4. Shipping & Delivery Orders are usually shipped within 2–5 working days after payment confirmation. Delivery time may vary depending on your location and courier service availability. Tracking details will be shared via email/SMS once your order is dispatched. 5. Returns, Exchanges & Refunds You may request a return or exchange within 7 days of receiving the order if the product is defective, damaged, or incorrect. Products must be unused, unwashed, and in their original packaging. Refunds will be initiated after quality inspection and processed within 5–7 business days. Customized or sale items are non-returnable. 6. Intellectual Property All content, logos, and designs displayed on this website are the intellectual property of The Urban Mantra. Unauthorized use, reproduction, or distribution is strictly prohibited. 7. Limitation of Liability The Urban Mantra will not be held liable for any direct or indirect damages arising from product use, delayed deliveries, or payment gateway errors. 8. Privacy Policy We respect your privacy and ensure that all customer data and payment information are protected. Personal information will only be used for processing orders and improving user experience. 9. Governing Law These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of Agra, Uttar Pradesh. 10. Contact Information For any queries or concerns, please contact us: The Urban Mantra Email: support@theurbanmantra.in Phone: 6394382290

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