Shipping policy

At The Urban Mantra, we are committed to delivering your orders quickly and safely. Please read our shipping and delivery terms below:

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • You will receive an email/SMS confirmation once your order has been shipped.

2. Shipping Partners

We use trusted courier partners (through Shiprocket and associated services) to ensure safe and timely delivery across India.

3. Delivery Timeline

  • Metro cities: 2-3 business days

  • Other cities/towns: 4-5 business days

  • Remote areas: Delivery times may vary depending on courier availability.

4. Shipping Charges

  • Standard shipping charges are displayed at checkout.

  • Free shipping may be offered during promotions or on orders above a certain amount (as mentioned on our website).

5. Cash on Delivery (COD)

  • COD is available on selected pin codes.

  • Additional COD charges may apply as shown at checkout.

6. Delays

We try our best to deliver on time, but delays may occur due to unforeseen circumstances such as courier issues, holidays, or natural events. In such cases, we will keep you updated.

7. Contact Us

For any queries related to shipping and delivery, you can reach us at:

📍 The Urban Mantra
The Pride Plaza, S Block, Gurugram, Haryana 122012
📧 Email: info@theurbanmantra.com