Terms of service

Welcome to The Urban Mantra. By accessing or using our website https://theurbanmantra.com, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General

  • This website is operated by The Urban Mantra. Throughout the site, the terms “we”, “us” and “our” refer to The Urban Mantra.

  • By using this site, you agree to our Terms of Service along with our Privacy Policy, Refund & Return Policy, and Shipping & Delivery Policy.

  • We reserve the right to update or change these terms at any time.

2. Products & Services

  • All products displayed on our website are subject to availability.

  • We make every effort to ensure product descriptions, images, and prices are accurate, but errors may occur.

  • Prices for our products are subject to change without notice.

3. Orders & Payments

  • When you place an order, you agree to provide accurate and complete information.

  • Payments are processed securely through trusted payment gateways such as Razorpay. We do not store your card or banking details.

  • In case of payment failure, your order will not be processed.

4. Shipping & Delivery

  • Delivery timelines mentioned on our website are estimates and may vary due to courier delays or unforeseen circumstances.

  • We are not liable for delays caused by shipping partners, incorrect address details, or events beyond our control.

5. Returns & Refunds

  • Returns and refunds are subject to our Refund & Return Policy.

  • Certain products (such as discounted or customized items) may not be eligible for returns.

6. Intellectual Property

  • All content, images, graphics, and logos on this website are the property of The Urban Mantra and may not be reproduced or distributed without prior written permission.

7. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our maximum liability shall be limited to the amount paid for your order.

8. Governing Law

  • These Terms of Service shall be governed by and construed under the laws of India.

  • Any disputes will be subject to the jurisdiction of the courts of Gurugram, Haryana.

9. Contact Information

For any queries regarding these Terms of Service, you may contact us at:

📍 The Urban Mantra
The Pride Plaza, S Block, Gurugram, Haryana 122012
📧 Email: info@theurbanmantra.com